If you are considering PLDT Fiber 1Gbps or are an existing subscriber with questions, this FAQ covers the most common topics raised by users in the Philippines. From pricing and coverage to Wi-Fi speeds and troubleshooting, here are the answers you need.
For technical support, always call PLDT at 171 or use the My PLDT app. For billing inquiries, the PLDT website and app also allow you to view your monthly statement and payment history.
Common Questions About PLDT Fiber 1Gbps
- Why is my PLDT 1Gbps Wi-Fi only showing 300Mbps? Wi-Fi speeds are limited by your router's Wi-Fi standard. Use a Wi-Fi 6 router for best results, or connect via Ethernet to get close to 1Gbps.
- Is there a data cap on PLDT 1Gbps plans? No. Both Plan 2699 and Plan 9499 are unlimited with no monthly data cap.
- How long is the lock-in period? All PLDT Home Fiber plans have a 24-month (2-year) lock-in period from the date of installation.
- Can I upgrade to 1Gbps without changing my plan? Yes, via the PLDT Speed Add-On starting at ₱500/month for existing subscribers.
- Does PLDT offer 5Gbps or 10Gbps? Yes, but these plans are available upon request only, are very expensive, and have limited area coverage.
- What is the minimum speed PLDT guarantees? PLDT guarantees a minimum of 30% of your subscribed speed at 80% service reliability (i.e., 300 Mbps minimum for a 1Gbps plan).
- How do I report a slow connection? Call 171, use the My PLDT app, or report on PLDT Home's official social media pages.
Performance can vary based on your location, the time of day, your router's capability, and the number of devices connected simultaneously. For the best experience, place your router centrally, limit connected devices during high-bandwidth tasks, and use a wired connection for gaming or video conferencing.